Refunds & Exchanges

Whilst every care is taken to ensure our wigs and products are represented accurately with as much information as possible, from time to time your order might not be quite what you were hoping or expecting. Never fear! Our simple refund returns process will take care of it for you. Returns for change of mind are at our discretion, so please email us with any concerns you may have, and include some photos if it will help illustrate your point - a picture says a thousand words!

Refund: Provided your item meets the following conditions:

- Item must be unworn and in perfect, brand new condition with all packaging and tags intact.
- Item must not have been worn, used or had styling products used in any way - and must be odour free.
- We must be notified with a Return Request within 48 hours of delivery.
- Item must be shipped back via Registered Mail with a Return Authorisation # clearly on package.
- Return shipment is at buyer’s expense and must be shipped within 24 of RMA notification.
- Items that are returned or exchanged will be subject to a 20% restocking fee - except in cases where item is faulty. However, if you wish to return an item which is currently not in stock and we are required to order it in especially (or a custom order) the item will be subject to a 30% restocking fee.
- Shipping is non refundable, care products, accessories, wholesale and items on sale are non returnable.
- Unauthorised returns (No RMA) will be subject to a 50% restocking & processing fee.
- Item condition upon return is at our discretion.

Exchange: Provided your item meets the following conditions:

- Item must be unworn and in perfect, brand new condition with all packaging and tags intact.
- Item must not have been worn, used or had styling products used in any way - and must be odour free.
- We must be notified with a Return Request within 48 hours of delivery.
- Item must be shipped back via Registered Mail with a Return Authorisation # clearly on package.
- Return shipment is at buyer’s expense and must be shipped within 24 of RMA notification.
- Item will be subject to a 20% restocking fee except in cases where item is faulty. Reshipment is at your expense.
- Shipping is non refundable, care products, accessories, wholesale and items on sale are non returnable.
- Unauthorised returns (No RMA) will be subject to a 50% restocking & processing fee.
- Item condition upon return is at our discretion.

In the instance of a wrong item being sent or manufacturing flaw, we will gladly cover all shipping, restocking fees and replacement costs.